Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
Echelon Cigar Co.
2549 Eastbluff Dr. STE 729
Newport Beach, CA 92660.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable at this time.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.